RETURNS & REFUND
Thank you for shopping on glamlora.com. Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If your order does not completely meet your expectations, our team is ready to help. Please feel free to get in touch with us at your earliest convenience, so we can initiate the process for your return and refund.
Return Policies
1.If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags intact and attached, and will not affect the secondary sales. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
2.Contact our Customer Service to initiate the return process within 14 days of receiving your item(s). Note that these are calendar days, so weekends are also considered. Therefore, it is in your best interest to contact our customer service department as soon as possible to process your return.
3.Color Errors: If the color of the item received is not what was ordered, you are qualified to get a refund.
4.Once you receive an item that you think is defective, damaged, or wrongfully shipped, please take images of the original package. This will help us fast-track the processing of your return or refund.
5.When you ship your return to us, please ensure that you keep your shipping receipt and tracking information. We are not liable for returned goods that are wrongfully shipped, damaged, or lost during shipping.
6.Shipping Charges are processed through a third-party collaboration platform. We kindly request your understanding that both the original shipping fee and the return shipping fee are non-refundable. Additionally, please be aware of third-party payment platform fees. The transaction fees incurred through PayPal payments will be refunded to the customer's original account during a refund. However, transaction fees generated from credit card payments will not be refunded; customers are responsible for these fees.
7.When returning goods, we will charge a 15% restocking fee for Dresses. To keep prices low for our customers and help reduce environmental waste, most Glamlora products are made-to-order. As a result, we cannot accommodate "Buy-many-keep-one" purchases. Any restocking fees incurred will be deducted from your refund. We highly recommend reviewing our "Sizing Guide" and "Measurement Guide" before buying to avoid these fees.
Return Process
1.Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include an explanation and photographs stating the reason for your return.
2.Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days of receiving the return form. Please keep the tracking number safe.No accept returns without prior approval from our Customer Service.No accept returns to address on the package.
3.All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service.
| Return Timeframe | Returns accepted within 14 days of receiving the dress |
|---|---|
| Process | 1.Contact customer service, describing the issue and providing images of the problem. 2.Receive a reasonable return solution & form. 3.Ship the dress to the designated address. 4.Receive the refund. |
| Cost | Specific refund amounts depend on the circumstances, with partial or full refunds considered. (Customer is responsible for return shipping costs. Eg: if the shipping fee is US $30, the customer needs to pay it.) |
| Processing Time | Refunds will be processed within 10-15 business days. |
| Conditions | 1.Returns will not be accepted if the user causes the item to be unsellable, as described above, after receiving the product. 2.Returns will not be accepted for customer-selected wrong sizes or colors, leading to issues of fit or personal preference. 3.Due to factory-related issues causing size or color problems, partial or full refunds will be processed. |
Please Note: Returns and refunds require prior approval from our customer service representative to obtain a new return address. Please do not return the item without informing us. If you return the item without our knowledge or use a different address without our confirmation, we reserve the right to refuse the return and will not assume any responsibility. This return policy does not apply to our business resellers. Please contact us for additional instructions.